Where can I receive my order?

You can receive your order at any address (home, work, etc. , mailbox is not possible).

How long does it take before I receive my order?

Belgium 1 day

Germany,  Austria, Ukraine 2 days

France, Poland, Spain, Switserland 3 days

Italy 4 days

REST WORLD: 7 days after payment

What are the shipping costs?

The shipping cost are calculated per country per amount.  You can find the exact rates when checking out, after you have entered your correct address.  Based on this address the exact shipping amount will be displayed in your check-out basket.

REST OF EUROPE/world  Use our reallife shipping cost simulator when you check out.
if your country is not displayed don't hesitate to send us a mail at info@wildandsoft.com with request of shipping country so we can make a competive offer.

How do I know my order is shipped?

Once your package will be sent with GLS you receive an email confirmation from our courier service with the tracking code.

I have given the wrong address.

Please check your address when completing the data on the checkout page! If you see in our confirmation email a wrong delivery address, please contact us immediately by mail sebastien@wildandsoft.com. Caution! Once you had already received an email with the confirmation of shipping it is too late to correct the address and we will have to wait until your order comes back. We will contact you if the package is returned to us and make a new appointment to send it again.