Garden Friends Pilz
Garden Friends Pilz
Garden Friends Pilz
Garden Friends Pilz
Garden Friends Pilz
Garden Friends Pilz
Garden Friends Pilz
Garden Friends Pilz
Garden Friends Pilz

How can we help?

Browse our FAQs or contact us and we'll get your questions answered as quickly as possible.

You’ll Love Wild & Soft

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Where Nature Meets Play

Discover unique plush animal heads, toys and accessories.
Each piece is lovingly crafted to bring joy, comfort, and a touch of the wild to your home.

Soft Creations from Belgium

Handmade with love, inspired by nature.
Wild & Soft brings playful and cozy designs for children and adults — blending Belgian craftsmanship with warmth and imagination.

Crafted with Love & Imagination

Wild & Soft combines softness, sustainability, and creativity in every handmade design — making homes warmer and smiles brighter.

We have answers!

Some of our favorite questions from our customers ✨

How do I make a purchase?

Making a purchase is easy and fun!

Simply browse through our collection and pick your favorite. Add it to your cart, head to checkout and fill in your details. Choose your preferred payment method and you’re all set!

Before you know it, your new friend will be on its way to you ✨

If you need any help along the way, we’re always happy to assist you. Contact us here.

How can I check my order status?

Curious about where your order is? We’ve got you!

Once your order has been shipped, you will receive a confirmation email with your tracking details. This way, you can easily follow your package on its journey to you.

Didn’t receive your tracking email or have a question? Feel free to contact us,
we’re always here for you 😊

How do I cancel my order?

Changed your mind? No worries!

If your order hasn’t been processed yet, we’ll do our best to cancel it for you. Simply send us an email as soon as possible and include your order number here.

Once your order has been shipped, it can no longer be cancelled, but you can always contact us and we’re happy to assist you find a solution 😊

How do I know if my order is confirmed?

Once your order is placed, you will receive a confirmation email with all the details.

Didn’t receive it? Be sure to check your spam or junk folder, sometimes it ends up there!

Still can’t find it? Just reach out to us and
feel free to reach out, we’ve got you covered! Contact us

What payment methods do you accept?

We offer a variety of easy and secure payment options.

You can pay with Visa, Mastercard, Maestro, PayPal, iDEAL or by bank transfer.

Choose the method that suits you best and complete your order in just a few clicks.

If you have any questions about your payment, feel free to contact us,
we’re here if you need us!

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