Terms of service
Last updated: 22/05/2026 (dd/mm/yyyy)
1. Identity of the seller
These General Terms and Conditions apply to all offers, orders and sales made through the Wild & Soft webshop at https://wildandsoft.com/ by Wild & Soft, with registered office at Sint-Corneliusstraat 4, 8800 Roeselare, Belgium, company number BE0880.251.442 and VAT number BE0880.251.442.
In these Terms, “Wild & Soft”, “we”, “us” and “our” refer to the seller. “You” and “your” refer to the consumer purchasing for private purposes outside any trade, business, craft or profession.
For questions or complaints, you can contact us at:
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Address: Sint-Corneliusstraat 4, 8800 Roeselare, Belgium
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Email: info@wildandsoft.com
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Phone: +32 51 50 49 38
2. Scope of application
These Terms apply to every offer, online order and distance sale concluded between Wild & Soft and a consumer through the webshop.
Before placing an order, you will be asked to accept these Terms. If you do not accept them, you cannot place an order through the webshop.
3. Products
Wild & Soft sells children’s decorative items, toys and accessories, including animal wall heads, small decorative heads, scooter accessories, coat hangers, backpacks, bags, disguise, beach toys, rugs, cushions, beanbags, standing decorative figures and related themed items.
Some products may qualify as toys and may therefore carry age recommendations, warnings and CE marking where required by law. You must use the products in accordance with their intended use, warnings, age recommendations and care instructions.
We make reasonable efforts to ensure that product descriptions, images, dimensions, materials and colours are as accurate as possible. Minor differences in colour, stitching, texture, finish or dimensions may occur and do not automatically mean that the product is non-conforming.
4. Prices and charges
All prices shown on the webshop are in EUR and include VAT, unless clearly stated otherwise.
Delivery costs and any other additional charges are shown clearly before you complete your order. The total price payable is displayed in the order summary before you confirm the purchase.
We may change prices at any time for future orders. Price changes do not affect orders that have already been confirmed.
5. Orders and contract conclusion
You place an order by following the checkout steps on the webshop and clicking the button that confirms the purchase with an obligation to pay.
After placing your order, you will receive an acknowledgement email confirming that we have received it. This acknowledgement does not yet mean that the order has been accepted.
The sales contract is concluded when we send you a separate order confirmation email or when we begin processing the order, whichever happens first.
We reserve the right to refuse or cancel an order in justified cases, for example if the product is unavailable, the information provided is incomplete or clearly incorrect, there is an obvious pricing or technical error, or fraud is reasonably suspected.
6. Payment
Payment must be made using one of the payment methods offered during checkout.
Your order will only be processed after successful authorisation of the payment, unless another payment method is expressly offered by us.
If a payment is refused, reversed, cancelled or charged back without valid reason, we may suspend or cancel the order and, where appropriate, recover any outstanding amount still due.
7. Delivery
We deliver the products to the delivery address provided during checkout.
Unless a different delivery period is expressly agreed, we will deliver the goods without undue delay and at the latest within 30 days from the conclusion of the contract.
If we fail to deliver within the agreed period, you may request delivery within an additional period appropriate to the circumstances. If we still fail to deliver within that additional period, you may terminate the contract and obtain a refund in accordance with applicable law.
The risk of loss of or damage to the goods passes to you when you, or a third party designated by you other than the carrier, physically take possession of the goods.
8. Right of withdrawal
You have the right to withdraw from the contract within 14 calendar days without giving any reason.
The withdrawal period expires 14 calendar days after the day on which you, or a third party designated by you other than the carrier, physically acquire possession of the goods. If your order consists of multiple goods delivered separately, the period starts on the day you receive the last good.
To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement, for example by email at info@wildandsoft.com or by post to Wild & Soft, Sint-Corneliusstraat 4, 8800 Roeselare, Belgium. You may use the model withdrawal form below, but this is not obligatory.
You must return the goods without undue delay and in any event no later than 14 calendar days after notifying us of your decision to withdraw. The deadline is met if you send back the goods before the 14-day period has expired.
You bear the direct cost of returning the goods, unless we expressly state otherwise.
We will reimburse all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 calendar days after we are informed of your decision to withdraw. We may withhold reimbursement until we have received the returned goods or until you have supplied evidence of having sent them back, whichever is earlier.
We will reimburse you using the same means of payment as used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fee as a result of such reimbursement.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply in the cases excluded by law, including goods made to the consumer’s specifications or clearly personalised, sealed goods not suitable for return for health protection or hygiene reasons once unsealed, and other exceptions provided by applicable law.
9. Legal guarantee and non-conforming goods
As a consumer, you benefit from the two-year legal guarantee for goods that are not in conformity with the contract.
This means that the goods must match the description, possess the qualities presented on the webshop, be fit for the purposes for which goods of the same type are normally used, and be suitable for any specific purpose accepted by us.
If a product is not conforming, you are entitled to the remedies provided by law, which may include repair or replacement free of charge, and where appropriate a price reduction or termination of the contract. Any commercial warranty that we may offer is additional and does not replace or limit your legal guarantee rights.
To help us process your request quickly, please notify us in writing as soon as possible after discovering the defect and include your order number and, where possible, photos of the issue.
10. Complaints
If you have a complaint regarding a product, delivery or our service, please contact us at info@wildandsoft.com.
Please include your order number, a clear description of the issue and, where useful, supporting photos. We will handle your complaint as quickly as reasonably possible.
11. Liability
We are liable for damage caused by our failure to comply with our contractual obligations or by our unlawful act, in accordance with applicable Belgian law.
Nothing in these Terms excludes or limits our liability for wilful misconduct, gross negligence, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under mandatory law.
Nothing in these Terms excludes or limits your statutory rights as a consumer, including your rights relating to non-conforming goods under the legal guarantee.
To the extent permitted by law, we are not liable for indirect loss unless such limitation is prohibited by mandatory law.
12. Product safety and use
Some products are intended purely as decoration, while others are intended for play or mixed decorative/play use. You must always follow the product-specific warnings, age indications, safety instructions and care instructions shown on the product page, packaging or label.
Products marked as not suitable for children under 36 months must not be given to younger children because they may contain small parts or other features that present a safety risk.
13. Intellectual property
All intellectual-property rights relating to the Wild & Soft brand, webshop, texts, product descriptions, photographs, logos, illustrations, product designs and other content remain the property of Wild & Soft or its licensors.
You may not copy, reproduce, distribute or use such content for commercial purposes without our prior written consent, except to the extent necessary to place an order or use the webshop for private purposes.
14. Privacy
We process personal data in accordance with our Privacy Policy available at [INSERT PRIVACY POLICY LINK].
Where applicable, information on our use of cookies is available in our Cookie Policy.
15. Force majeure
We are not liable for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control, such as natural disasters, fire, strikes, epidemics, supply chain disruption, transport disruption or government measures.
If such a situation continues for an unreasonable period, either party may cancel the affected order to the extent permitted by law.
16. Applicable law and dispute resolution
These Terms and all contracts concluded with consumers through the webshop are governed by Belgian law.
This choice of law does not deprive consumers residing in another EU country of the mandatory protection granted to them under the law of their country of residence where such protection applies.
Consumers may also use the European Commission’s Online Dispute Resolution platform, available at https://ec.europa.eu/consumers/odr, where applicable.
17. Final provisions
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.
We may update these Terms for future orders. The version applicable to your order is the version published on the webshop at the time of your order.
Our failure to enforce any right at a given time does not constitute a waiver of that right.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Wild & Soft, Sint-Corneliusstraat 4, 8800 Roeselare, Belgium, info@wildandsoft.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Signature of consumer(s) (only if this form is notified on paper):
